Welcome, this is the Accessibility Statement for the organizations Jalonom Oy and Jalonom AB. (Later Jalonom)
This accessibility statement pertains to the service www.jalonom.com and was prepared/updated on May 30, 2025. The service is subject to the Act on the Provision of Digital Services, which requires that public online services must be accessible.
The accessibility of the service has been assessed by an external expert organization.
-
Accessibility status of the digital service:
Meets all accessibility requirements.
-
Service-specific additional requirements:
Additional service-specific requirements and other relevant information.
Perceivability: The content of the website is presented in ways that ensure easy understanding. For example, the site includes text alternatives for images, sufficient contrast, and captions for videos.
Operability: The user interface and navigation can be used via keyboard, mouse, voice commands, and touchscreen devices.
Understandability: The content and interface are clear and predictable. Error messages are comprehensible. The website is available in English, Finnish, and Swedish.
Robustness (usability): Content functions across various devices and assistive technologies, including screen readers, mobile devices, tablets, and computers.
-
General description of the digital service
Jalonom.com is an online service that allows customers to buy and sell precious metals such as gold and silver. The goal of the service is to provide a safe, transparent, and customer-friendly way to invest in or liquidate precious metals.
Key functionalities of the service include:
Product information browsing: Customers can explore a range of precious metal products, such as investment gold, gold bars, gold coins, and silver items.
Online store: Products can be purchased directly through the website via a secure connection. The transaction includes a shopping cart, payment options, and delivery method selection.
Selling gold and silver to Jalonom: Customers can offer their own precious metals for sale to Jalonom. The service provides real-time pricing and clear instructions for the selling process.
Price information and market data: The website displays up-to-date purchase prices for various precious metals and provides other financial information to support investment decisions.
Contact form and customer service: Customers can contact the company via an online form, email, or telephone. The site also provides additional information about Jalonom’s operations, terms of delivery, and security practices.
The service operates as a browser-based interface and is designed for both mobile and desktop devices. It is available in English, Finnish, and Swedish.
-
Information about the digital service’s operation:
Jalonom.com is a browser-based online service that does not require installing any additional software or hardware. It operates on the most common modern browsers (such as Chrome, Firefox, Safari, and Edge) and supports use on computers, tablets, and smartphones.
Using the service does not require user authentication or registration, except for certain transactions or agreements, in which case providing an email address and contact information is necessary.
-
Accessibility features and assistive technology compatibility
The service is designed to be compatible with various assistive technologies, such as:
Screen readers (e.g., NVDA, VoiceOver): The site’s structure and content are presented using clear HTML structures (e.g., correct heading levels, alternative texts for images) so that screen readers can accurately interpret the content.
Keyboard navigation: The site is fully navigable without a mouse. All buttons, menus, and form fields are accessible and operable using only a keyboard.
Sufficient color contrast: The contrast between text and background meets accessibility standards to ensure readability for users with visual impairments.
Responsive layout: The user interface is responsive, adapting to various screen sizes, and supports browser zoom features.
There are no features in the service that require third-party applications, such as browser extensions or client-specific software.
If a user utilizes special arrangements such as switches, screen readers, or other assistive devices, the simplicity of the service’s structure and functions also supports their usage.
__
Noticed an accessibility issue with our digital service? Tell us, and we will do our best to fix it.
- Via online form: https://www.jalonom.com/fi/yhteys/
- By email: asiakaspalvelu@jalonom.fi
- Other methods: By calling 095127298 or by visiting the Jalonom service point.
Supervisory authority
If you notice any accessibility issues on the site, please first provide feedback to us, the site administrators. We will respond within 14 days. If you are not satisfied with our response or receive no reply within two weeks, you can file a complaint with Traficom. The Traficom website explains in detail how to submit a complaint and how the matter will be handled.
Supervisory authority contact details:
Finnish Transport and Communications Agency Traficom
Unit for digital accessibility supervision
P.O. Box 320
FI-00059 TRAFICOM
www.saavutettavuusvaatimukset.fi
saavutettavuus(at)traficom.fi
Switchboard phone number: +358 29 534 5000